Last update: 7th September 2022
In this policy the use of “us”, “we” or “our” refers to Studio Polygon Ltd and studiopolygon.co.uk
Studio Polygon Ltd is a United Kingdom based company. (Company Number: 14327279)
Privacy Policy:
studiopolygon.co.uk can be accessed without having to submit any personal data.
Personal data you submit to studiopolygon.co.uk may be accessed to aid with the prevention of piracy and to confirm the identity of the user in the event of a support request.
Personal Data:
When contacting Studio Polygon via email, social media outlets, or any other platform related to Studio Polygon, personal information is received in order to address and confirm the identity of the user. In some cases, additional verification of the user’s identity may be necessary. This is often required when making any form of change to the user’s Studio Polygon prior orders; such as digital downloads, etc. We may ask the user to verify information such as the order number, last four digits of the credit or debit card used for the transaction, or the user’s address. This information is only used to complete user verification before proceeding. All information is treated with with the highest regard and is not used in anyway other than the intended purpose of establishing a direct line of communication and identifying the user.
Refund Policy:
Refunds are not administered due to the fact that our products are non-physical downloadable content. This provides a level of protection for our products against abuse and piracy. If you have a dispute or question regarding products that you have purchased from Studio Polygon Ltd, please contact us.
Sales Policy:
By submitting an order through studiopolygon.co.uk, the user agrees to all Return, Download and Sales Policies implemented by Studio Polygon. The user is required to submit all necessary information to complete a sale through studiopolygon.co.uk. Providing this data is crucial to the completion of any sale, and failure to provide the related information will lead to the cancellation of the sale until the information is provided
As a user you agree to the following:
Download Policy:
All users are provided with a maximum of 3 permitted downloads. In the event of you reaching your maximum number of permitted downloads, you can contact Studio Polygon via email here, from the email address you purchased the product with, your order number and a valid reason why you need your download count resetting. Studio Polygon will endeavour to respond to all download requests within 7 working days, and subject to abuse checks inline with our privacy policy, download counts will be reset.
Users may not be entitled to their download count being reset if:
As a user you agree to the following:
PayPal Agreement:
When you choose to pay with PayPal® the information that you enter is transferred to:
This information is used to complete the bill of sale as mentioned in the above paragraph. You have the option to revoke your consent and information at any time. It does not affect the processing of data that was previously collected during the payment process.
If you have any further questions or inquiries please visit PayPal’s Legal Agreements and Privacy Statements Page.
Shopify Payments® Agreement:
When paying with a credit card, debit card, Apple Pay® or Google Pay®, your payment and information is processed through Shopify Payments® (Handled by Stripe) This information is used to complete the bill of sale as mentioned in the above paragraph.
If you have any further questions or inquiries please visit Shopify Payments’® Legal Agreements and Privacy Statements Page.
Donation Policy:
All donations are voluntary and do not affect your eligibility or status regarding any Studio Polygon products, services or downloads. In this case, all donations are final and non-refundable. If you have further questions about this policy, please contact us.